tkbet Privacy Policy

tkbet collects information from users in various ways. The types of information collected fall into two main categories: (a) information provided directly, and (b) information collected automatically.

1.1 Information Provided Directly

During registration, login or use of the service, you provide the following information directly:

• Full name and date of birth
• Mobile number and email address
• Home address and national ID or passport number (for verification purposes)
• Payment method details: information relating to your bKash, Nagad, Rocket or Upay account
• Information provided when contacting our customer support team

1.2 Automatically Collected Information

When you use the tkbet platform, certain technical information is collected automatically:

• IP address and device identifier information
• Browser type and operating system information
• Page visit history, session duration and click patterns
• Approximate location information (IP-based, not GPS)
• Cookie and local storage data (discussed in detail under section 5)

tkbet uses your information only for specific purposes. No information is commercially sold or misused without permission.

The information collected is used for the following purposes:

• To create, manage and secure accounts
• To process deposit and withdrawal transactions
• To improve service quality and add new features
• To detect fraud and protect account security
• To meet legal obligations and investigate suspicious activity
• To assist you through 24/7 customer support
• To enforce platform rules and terms
• To comply with responsible gaming policies

Your consent is always obtained before sending you targeted advertising based on your personal information. You may withdraw this consent at any time.

tkbet follows industry-standard technical and organisational measures to keep your information secure. All sensitive information is transmitted via SSL/TLS encryption.

3.1 Security Measures

• 256-bit SSL encryption used for data transmission
• Information stored on servers is kept in encrypted form
• Payment-related information is stored on separate secured servers
• Firewalls and regular security audits conducted to prevent unauthorised access to systems
• A limited number of staff may access information only as required to carry out their duties

3.2 Retention Period

Information is retained for as long as your account is active. Even after account closure, information may be retained for a specified period for legal and regulatory purposes. Once that period has passed, information is securely deleted or anonymised.

tkbet never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Providers

Trusted third parties engaged for payment processing (bKash, Nagad, Rocket, Upay), IT infrastructure management or customer support operations may have limited access to the necessary information. These organisations operate under tkbet's instructions and confidentiality agreements.

4.2 Legal Reasons

We may be required to disclose information under a court order, a lawful request from an investigative authority, or applicable legal obligations. In such cases we will provide only the information legally required.

4.3 Business Transfer

Information may be transferred in the event of a business merger or acquisition. In such a situation you will be informed in advance and the protections of this Privacy Policy will continue to apply.

The tkbet website uses cookies and similar technologies that help improve the functionality of the service and the user experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login status and sessions; without these the platform does not function properly.
• Functionality cookies: Remember language preferences and interface settings.
• Analytics cookies: Used to understand which pages are used most; information is analysed anonymously and in aggregate form.

5.2 Cookie Controls

Cookies can be disabled from your browser settings. However, disabling essential cookies may cause some parts of the platform to stop working properly. Detailed instructions on controlling cookies can be found in your browser's help section.

tkbet strictly prevents anyone under the age of 21 from using the service. We do not knowingly collect personal information from minors.

If a minor mistakenly creates an account and this comes to our attention, the relevant account and all associated information will be deleted immediately. Parents and guardians may notify our customer support team of any such incident.

Our Responsible Gaming guidelines contain detailed information on the protection of minors and safe play.

Every user registered on the tkbet platform has the following rights regarding their own information:

• Right of access: The right to request a copy of the information we hold about you.
• Right to rectification: The right to have incorrect or outdated information corrected or updated.
• Right to erasure: The right to request deletion of your information in certain circumstances, subject to legal obligations.
• Right to object to processing: The right to object to the processing of your information for specific purposes.
• Portability: The right to receive your information in a structured format where applicable.
• Right to lodge a complaint: The right to submit a data protection complaint to the relevant authority.

To exercise these rights, please contact our customer support team. We will respond to your request within a reasonable time.

To keep financial transactions secure and prevent fraud, tkbet follows a KYC (Know Your Customer) process. The following documents may be requested as part of this process:

• Scanned copy of National ID (NID) or passport
• A recent utility bill or bank statement as proof of residence
• Proof of ownership of the payment method

These documents are used solely for identity verification purposes and are stored in encrypted form on secured servers. For full details on the various rules and terms of the platform, please visit our Terms and Conditions page.

If KYC verification has not been completed, withdrawal processing above a certain limit may be placed on hold. This is entirely for the protection of your account.

The tkbet website may contain links to third-party websites. These external sites are not under tkbet's control and we are not responsible for their privacy policies.

You are advised to read the privacy policy of any external website before visiting it. Payment services such as bKash or Nagad have their own privacy policies that apply to their own platforms.

tkbet reserves the right to amend this Privacy Policy as needed. Users will be notified of significant changes by email or through a notice on the platform.

After each amendment, the "Last updated" date at the top of this page will change. Continued use of the platform after any changes will be considered acceptance of the updated policy.

To learn more about our operations and services, read our About Us page, where tkbet's goals and values are set out in detail.

For any questions, concerns or information requests relating to this Privacy Policy, please contact us:

Our customer support team provides assistance in both Bangla and English, seven days a week, twenty-four hours a day.